Terms & Conditions

1. Who you are contracting with

The service is provided by Contactly Pro (“Contactly Pro”, “we”, “us”), trading as Contactly. By using the service you are contracting with Contactly Pro.

2. Acceptance

By accessing or continuing to use Contactly you agree to these terms. If you are using the service on behalf of an organisation, you confirm you have authority to bind it. If you use it as an individual, you confirm you are of legal age in your country.

3. The service

Contactly is a browser-based tool for importing contact lists from CSV, Excel and Google Sheets files, detecting and resolving duplicates, labelling and sorting records, and exporting clean segments. Imported records are processed and stored in your own browser.

4. Your account and information

You are responsible for keeping any credentials confidential and for activity carried out under your account, and for providing accurate information and keeping it up to date.

5. Acceptable use

You must not:

• use the service unlawfully, or to send spam or carry out fraud;
• upload or process data you have no lawful right or consent to process;
• infringe intellectual property or privacy rights of others;
• interfere with the security or integrity of the service, including by introducing malware, probing, scanning or scraping;
• reverse engineer, resell or redistribute the service, or circumvent technical limits.

6. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the service within the plan you select. Contactly Pro retains ownership of the service, its software, documentation and branding. You retain ownership of your data; you grant us only the limited rights needed to provide the service.

7. Service level and warranties

We work to keep Contactly available and accurate, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. You remain responsible for keeping your own backups of contact data.

8. Payment, subscriptions and taxes

Paid plans renew automatically for the billing period you selected until cancelled. Fees, billing frequency, applicable taxes, cancellations and refunds are handled by our reseller and are governed by Paddle's Buyer Terms. See our Refund Policy for our money-back guarantee.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time. On termination your licence ends; data held in your browser remains yours and you can export it before you stop using the service.

10. Liability

To the extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months before the claim. We exclude indirect, consequential and special damages, including loss of profits, data or goodwill. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

11. Indemnity

You will indemnify us against claims arising from your data, your unlawful use of the service, or your breach of these terms.

12. General

You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the jurisdiction in which Contactly Pro is established, and disputes will be heard by its courts. Questions: support@contactlypro.app.