Privacy Notice

1. Who we are

Contactly Pro is the data controller for personal data described in this notice. You can reach us at privacy@contactlypro.app.

2. Contact lists you import stay in your browser

Contact records you import from CSV, Excel or Google Sheets are processed and stored in your own browser (local storage). They are not uploaded to our servers and we cannot read them. Clearing your browser storage deletes them permanently.

Where the app fetches a Google Sheet you have shared publicly, the request passes through our server only to retrieve that document and is not retained.

3. Personal data we collect

• Account and contact data (name, email address) — when you contact support or subscribe to a paid plan. Purpose: providing and supporting the service. Legal basis: performance of a contract.
• Support messages — the content you send us. Purpose: answering you. Legal basis: legitimate interests.
• Technical and usage data (IP address, device and browser type, pages viewed, error diagnostics). Purpose: security, fraud prevention, reliability and product improvement. Legal basis: legitimate interests.
• Billing-related data — collected and processed by Paddle as Merchant of Record; we receive only limited order and subscription details. Legal basis: contract performance and legal obligation.

4. Who we share data with

• Service providers and subprocessors — hosting, error monitoring and support tooling.
• Paddle.com Market Ltd — our Merchant of Record for sales, subscription management, payments, invoicing and tax compliance.
• Professional advisers — legal and accounting, where necessary.
• Authorities — where we are required to do so by law.

We do not sell personal data.

5. International transfers

Our providers may process data outside the UK/EEA. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

6. Retention

We keep support correspondence for up to 24 months, technical logs for up to 12 months and order records for as long as tax and accounting law requires. After that data is deleted or anonymised. Imported contact data is retained only in your browser, under your control.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal data, to data portability, and to withdraw consent. Email privacy@contactlypro.app and we will respond within one month. UK/EEA residents may also complain to their supervisory authority.

8. Security

We apply appropriate technical and organisational measures, including encryption in transit, least-privilege access controls and regular review of our dependencies.

9. Cookies

We use strictly necessary cookies and local storage to run the application and remember your import preferences. Checkout pages may set cookies required by Paddle to complete a purchase. You can clear or block these through your browser settings, though the app may then not work as intended.

10. Changes

We may update this notice. Material changes will be reflected by the “last updated” date above.